👤 Client Experience

What your clients actually experience when we reach out on your behalf

You hand us your client list. Before anything sends, here is exactly what happens, what your clients see, and what your firm looks like through their eyes. Every word of this is a promise — and we build the system to keep it.

1
Email per week max
per client — across all campaigns
5
Max emails in any
single drip sequence
Your call
Firms choose: 1/week, 2/week,
every 2 weeks, or monthly
Rule 1 — Frequency

One awareness email per topic. Spaced. Never overwhelming.

Every client on your list receives awareness emails — not because we know they have a claim, but because they might know someone who does. A 55-year-old client who gets a social media addiction email may not use TikTok. But her teenage granddaughter does. She forwards the email. The granddaughter clicks, fills out the intake, and qualifies. TortDrip treats every person on your list as a potential messenger, not just a potential claimant.

What this means in practice At 1/week: Week 1 — Social Media awareness email. Week 2 — Sports Betting awareness. Week 3 — Video Game awareness. Week 4 — Social Media Email 2. Always one per week, rotating topics. Their inbox stays clean. Your firm stays top of mind as a resource — not a nuisance.
You control the cadence — in your Settings Choose from: 1/week (recommended), 2/week, every 2 weeks, or monthly. We default to 1/week. This is the setting that protects your client relationships most — and the one we are most opinionated about. Starting slower is almost always better.

If they unsubscribe at any point, they are removed from all sequences immediately. One click. Done. They never hear from TortDrip again on behalf of your firm.

Rule 2 — Tone & Value

Every email is awareness content — designed to be shared.

The emails are written to inform first. Before any mention of a potential claim, the reader gets real context — what the research shows, what is happening in litigation, who is typically affected. The legal angle comes second. The ask comes last: “This might apply to you or someone you know.”

The goal is that a client who has zero personal connection to a tort reads it and thinks: “I should send this to my daughter.” That is the whole mechanism. Your existing clients are the distribution network. Every email asks them to forward it to anyone in their life who might be affected.

SAMPLE EMAIL — SOCIAL MEDIA ADDICTION
◀ Back✉ Mail
Rule 3 — Referrals

Every email asks for a referral — the right way.

Referrals are the highest-value revenue stream in plaintiff law. A referred client comes in pre-trusting and costs nothing to acquire. But here's the key insight: not every email recipient is the plaintiff. A 60-year-old grandmother getting a social media addiction email probably isn't going to sign a retainer — but she might forward it to her daughter who has a teenager who struggled with Instagram. TortDrip bakes that share/forward ask into every email, naturally.

The referral language we use Every email includes a green-highlighted block: "Know someone this might affect? Pass this along or have them reach out directly — referrals from trusted clients are how we do our best work." Soft, human, actionable. A grandmother who gets a social media addiction email and thinks of her granddaughter doesn't need to qualify herself — she just needs a reason to forward it. That's the ask.

Over 18 months, a firm with 5,000 clients sending one broadcast per month generates 90,000 referral asks — most of which cost nothing. Even a 0.1% referral rate is 90 new client introductions a year from people who already trust you.

The Full Client Journey

What your client experiences, start to finish

Day 1
First email arrives
Informational, from your firm name. Explains the tort, provides real context, ends with a soft CTA and a referral ask. No pressure — just information.
Day 4
If no click — follow-up sent
A shorter follow-up with a different angle — a recent verdict, a study, a statistic. Provides fresh value. Same referral ask. Still no pressure.
Day 9
If still no click — gentle reminder
"We wanted to make sure you saw this — it may affect you or someone you know." Final push. After this, if no engagement, the client exits the sequence quietly.
Any day — if recipient (or someone they forwarded to) clicks
Intake form — one question at a time
Mobile-friendly. Conversational. Takes 2 minutes. No legalese. 4 simple multiple choice questions. Never feels like a deposition. Works whether it's your client or someone their client shared it with.
Immediately after intake
Qualify or exit — both with dignity
If they don't qualify based on their answers, they receive a warm message: "Based on what you shared, this particular claim may not apply to your situation — but if someone else in your family was affected, feel free to have them reach out directly." They leave feeling respected. If they qualify, retainer is shown immediately.
Qualification confirmed
Retainer presented & signed
Your actual retainer document. Client signs electronically on their phone. Your firm is notified instantly. The relationship is formalized — exactly as it would be in any new client engagement, just without the phone tag.
Day 18 — if no engagement
Sequence ends. Nothing more sent.
Client never hears from TortDrip again on this topic. Their inbox is clean. Your firm's reputation is intact. No residue.
Invisible by Design

What your client never knows

Your clients never see TortDrip. They never see "powered by," "sent via," or any third-party branding. Every email arrives from your firm's name. Every reply goes to your email address. The intake form carries your firm's name. The retainer has your firm's letterhead.

From the client's perspective, this is simply their attorney being proactive, staying in touch, and looking out for their interests. That is exactly what it is.

✓ What they see
Your firm name · Your reply-to email · Your retainer · Your address in the footer · Your client relationship
✗ What they never see
TortDrip · Mass Tort Ad Agency · Any third-party platform · Any marketing language · Any bulk sender
See it for yourself
Want to see a full email sequence before you decide?

We'll send you a sample 5-email drip sequence for any tort track — exactly what your clients would receive — so you can judge it yourself before uploading a single contact.

REQUEST A SAMPLE SEQUENCE →